Not only is Curative powered by data-driven recruiting, but we also use data to improve how we work. Curative is focused on providing exceptional service to our clients and exceeding customer expectations. In order to ensure we deliver the best service in the industry, Curative started a partnership with ClearlyRated at the start of 2021 to launch an NPS survey program. Simply put, the Net Promoter survey methodology asks one question, “How likely are you to recommend Curative to a friend or colleague?”
Through this survey program, we gain insights as to what clients and customers think, identify service wins and areas of growth, and benchmark our service. We use a data-driven approach to promote client and talent satisfaction. “At Curative, we are committed to providing WOW service. We take client feedback seriously and we are dedicated to exceptional customer experiences,” Jeff Bowling, CEO at Curative.
Since launching the NPS survey program, here are our top three learnings: